Terms & Conditions

Terms & Conditions

Please note: A two night minimum stay is required at weekends between Easter (or end of March) and end of October.

We do not cater for children under the age of 14 years.

Check-in time

14:00-19:00 hours Please let us know if you plan to arrive earlier or later.

Check-out time

10.30 Mon-Sat/11:00 Sun. On departure, if you have arrived by train, we are more than happy to look after your luggage for a while.


For a telephone booking we do require a £15pp non-refundable deposit payable by debit/credit card. For online bookings see terms as displayed.


Reservations must be cancelled in writing or by telephone, no later than 3 days prior to your arrival date. If you should cancel within the 72 hour notice period, you will be charged the full amount for your stay unless we are able to re-book the room, in which case we will refund the full amount less the £15.00 per person non-refundable deposit and a 20% handling charge.


We have a total no smoking policy at Willow Tree House, should a guest be found smoking or any evidence thereof they will be asked to leave immediately and will be charged up to £200 if the room requires a floor to ceiling clean, this fee may be charged retrospectively if the evidence is found after check-out.


We accept Mastercard, Visa, Maestro, Solo, Visa Electron and Cash.